General enquiries
NSW Biodiversity Conservation Trust
Four Parramatta Square (4PSQ),
Level 14, 12 Darcy Street, Parramatta NSW 2150
Locked Bag 5022, Parramatta NSW 2124
Phone: 1300 992 688
Email: info@bct.nsw.gov.au
Regional offices
Regional offices:
The NSW Biodiversity Conservation Trust has staff across regional offices to help support and work with regional landholders, communities, customers and stakeholders.
Central West and Western
Bathurst
Level 2, 203-209 Russell St, Bathurst 2795
Cobar
PO Box 307, Cobar 2835
Dubbo
PO Box 2111, Dubbo 2830
Orange
Locked Bag 21, Orange 2800
Northern Inland
Armidale
92 Rusden Street, Armidale 2350
Gunnedah
c/o Local Land Services, 35-37 Abbott Street, Gunnedah 2380
Inverell
PO Box 299A, Inverell, 2360
North Coast
Coffs Harbour
Locked Bag 914, Coffs Harbour, 2450
Sydney Hunter
Newcastle
6 Stewart Avenue, Newcastle West 2302
Parramatta
Locked Bag 5022, Parramatta 2124
Taree
c/o Local Land Services, PO Box 440, Taree, 2430
South East
Fitzroy Falls
Highlands Parks Office, Nowra Road, Fitzroy Falls 2577
Kiama
24 Terralong Street, Kiama 2533
Narooma
Corner Graham and Burrawang Streets, Narooma 2546
PO Box 282, Narooma 2546
Queanbeyan
11 Farrer Place, Queanbeyan 2620
Wollongong
Level 3, 84 Crown Street, Wollongong 2500
Murray Riverina
Albury
PO Box 1040, Albury 2640
Wagga Wagga
PO Box 5336, Wagga Wagga 2650
Media enquiries
Phone: 0472 742 414
Email: media@bct.nsw.gov.au
Reporting serious wrongdoing
Submit a report of actual or suspected wrongdoing: Reporting serious wrongdoing
Any person may assist the BCT to prevent or address unethical practices by reporting serious wrongdoing such as fraudulent or corrupt behaviour. Members of the public including third party contractors or other stakeholders may raise actual or suspected wrongdoing. Public servants including BCT staff are provided an internal system to report wrongdoing however may also choose to report using the link above.
You may remain anonymous. Personal details are not required to be provided. This is further explained when you submit a report.
A specialist team at the NSW Government Department that the BCT falls within deals with reported matters of potential or actual serious wrongdoing.
The BCT has zero tolerance to integrity being breached as outlined in the Code of Ethics and Conduct (the Code). The BCT’s Statement of Business Ethics outlines the standards of behaviour that is expected in business relationships with external parties.
Consumer feedback
The BCT is committed to providing high quality programs to our customers and stakeholders. We welcome feedback on our programs and associated activities – including compliments, complaints, and suggestions. Our homepage includes a widget to receive feedback, or feedback may be provided via general inquiries.
The BCT ensures that complaints and feedback received are managed in line with complaint handling principles and commitments, including alignment to the NSW Ombudsman commitments. The BCT adopted the Department external service-related complaints policy that provides the key principles that apply when a customer or stakeholder makes a complaint about the activities of the BCT.
The NSW Biodiversity Conservation Trust is a public authority covered by the NSW Ombudsman scheme.
The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
For information about the NSW Ombudsman, including when and how you can make a complaint, visit: www.ombo.nsw.gov.au.
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